My boss called me into his office to show me that his window spider (he's been there for almost a year!) caught a big fly and was busy sucking it dry. I, of course, had to take a picture!
That thing that looks like a tiny mouse in the front of the spider is the fly. Nature is so cool.

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I had a porch spider when I lived in Hamilton. Or rather, several generations of spiders, because they were there for 4 years. Some of the most amazing webs I've ever seen.
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Sounds like a clusterfuck in management and operations, rather than a failing of the EMS crews themselves.